Some San Francisco residents whose monthly Muni passes failed to load properly to their Clipper cards at the start of the month could be eligible for a refund, officials said Wednesday.
Due to delays in the uploading of updated information to Muni vehicles around the New Year’s holiday, riders were unable to use their monthly passes on their Clipper Cards on some vehicles at the start of the month, Metropolitan Transportation Commission spokesman John Goodwin said today.
The problem, which has since been resolved, affected only Muni.
Goodwin today said it was unclear how many riders had been affected by the problem.
Clipper officials said in a statement today that any customers still experiencing issues using monthly passes on buses should be able to load passes by tagging their cards at Muni ticket machines and faregates, or by bringing cards to in-person Clipper customer service locations at the Embarcadero station or in the Bay Crossings store.
Passengers who had cash deducted from their accounts to cover a fare because their monthly pass was not available could be eligible for a refund, officials said.
To determine if they are eligible for a refund, riders should call Clipper customer service at (877) 878-8883.